Park and Fly – Data Protection Policy

Effective Date: [25 August 2025]

1. Introduction

Park and Fly (“the Company”) is committed to protecting the privacy and personal data of our customers, employees, and partners. This Data Protection Policy outlines how we collect, use, store, and protect personal data in compliance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

2. Scope

This policy applies to all personal data processed by Park and Fly, including data collected from:
– Customers using our valet and parking services
– Employees and contractors
– Third-party service providers

3. Data Collection

We collect the following personal information, where necessary:
– Full Name
– Contact Details (Phone Number, Email Address)
– Vehicle Information (Make, Model, Registration Number)
– Flight Details (Arrival and Departure Times)
– ID or Driver’s License Number (where required for verification)

4. Purpose of Data Processing

We collect and process personal data to:
– Coordinate vehicle pick-up and drop-off services
– Communicate with customers about their bookings
– Maintain security and safety records
– Comply with legal and regulatory obligations
– Improve service quality

5. Consent

We only collect and process personal data with the customer’s consent. By using our services, the customer agrees to the collection and use of their data as described in this policy.

6. Data Sharing

We do not share personal data with third parties unless:
– It is necessary for service delivery (e.g., subcontractors)
– Required by law or law enforcement agencies
– With the explicit consent of the data subject

7. Data Storage and Retention

– Personal data is stored securely on password-protected systems
– Data is retained only for as long as necessary for the purpose collected or required by law
– Once no longer needed, personal data is securely deleted or destroyed

8. Data Security

We implement appropriate technical and organizational measures to safeguard personal data, including:
– Restricted access to data
– Secure password protocols
– Physical security at premises
– Staff training on data privacy

9. Data Subject Rights

Data subjects have the right to:
– Access their personal data
– Request corrections or deletions
– Withdraw consent at any time
– Lodge complaints with the Information Regulator

Requests can be made by contacting us at:
📧 Email: info@parkandfly.co.za
📞 Phone: 073 791 6565

10. Breach Notification

In the event of a data breach that may compromise customer information, Park and Fly will:
– Notify the affected individuals as soon as reasonably possible
– Report the breach to the Information Regulator in compliance with legal requirements

11. Policy Updates

This policy may be reviewed and updated periodically. Customers will be notified of significant changes via our website or direct communication.

Company Contact Details

Park and Fly
📍 2 Mita Road, Tongaat, Durban
📮 PO Box 4399
🌐 www.parkandfly.co.za
📧 info@parkandfly.co.za
📞 073 791 6565